Wednesday, July 22, 2009

Wednesday's Travel InsideOut

Navitaire, which accommodates instant fare updates by JetBlue, AirTran and Spirit Airlines, among others, has been raining on the Airline Tariff Publishing Co.'s parade. So now, ATPCO and its major airline customers, are striking back.

Travel Weekly: ATPCO to boost fare updates from three times a day to 15: Beginning in November, the Airline Tariff Publishing Co. plans to dramatically increase the frequency of its fare updates domestically and internationally.

ATPCO, the primary fare-data collector and distributor for the travel industry, sent a notice to subscribers that it plans to transmit domestic fare feeds 15 times per day in the U.S. and Canada, a 400% increase over the current three feeds, and to blast international feeds on an hourly basis. Read more


Put down your BlackBerry or iPhone for a second, or don't if you are reading this on your aforementioned PDA. I don't need to tell you that mobile is coming into its own. Last week, I referenced Hyatt running concierge services through Twitter, and now Hilton has launched a mobile-booking tool. Hilton launches innovative mobile booking solution: The new solution has full booking capability, offering travellers the convenience to select and book a hotel, access and change bookings and view hotel images and information, whilst away from their PC. Read more


Will it be called Troogle, as Stuart MacDonald tweets, perhaps tongue in cheek, or will Google's next step in travel be refinements of apps like City Tours and Flight Links? What kind of trip is Google on in travel?

Dennis Schaal Blog: Brave New World of Google Travel 3.0: With Google’s recent introduction of City Tours and Favorite Places, speculation is rife that Google will 1) enter the travel market, 2) launch an online agency and become another Expedia, or 3) develop or acquire a metasearch engine to compete with Microsoft’s Bing Travel. Read more


Wall Street has keen interest in whether United Airlines -- and the airline industry -- can be successful in off-loading credit-card fees to travel agents and consumers.

BusinessWeek: Fee Fight: United Airlines vs. Travel Agents: As U.S. airlines seek to cull every last cost from their operations, travel agents are gearing up for what one agent calls a "battle royal" over a recent decision by United Airlines (UAUA) to pass along credit-card processing fees to 28 travel agencies. Those costs, which amount to 2% to 3% of the price of an airline ticket on average, are currently paid by airlines as part of the ticketing process. Wall Street is eager to assess whether United's move will prove successful, given that shifting such costs to agents and fliers could represent billions in savings across the industry. Read more


Marriott International faced its financial challenges in the second quarter, and continued a drive to cut costs and benefit the environment through a sustainability program. Some companies realize that green will mean more green.

The Marriott Aims for Eco Friendly Hotel: The Marriott Hotel chain is focusing on greener accommodations in effort to meet the demand of environmentally conscious visitors. View it


Here is Alex Bainbridge's enlightening, yet somewhat contrarian view on travel industry brand management and social media.

Musings on Travel Ecommerce Blog: Brand is what people say when you are not in the room: I love this quote via @hugoburge @craignewmark @jdlasica [yes I try to source everything correctly!]

"Your brand is what people say about you when you’re not in the room." Great quote… but comes down to 2 key definition issues:

• Who is in the room?

• What happens if you never leave the room? Read more


The financial industry, too (and not just us), has a love-hate thing going with the airlines.

The Motley Fool: Bumpy Earnings Disrupt Airline Investors: The airline industry would be hilarious if it weren't so sad. Check out these two headlines:

• "Airline stocks up after United's quarterly profit"

• "Airline stocks fall after Continental's report"

You'd have found both at MarketWatch yesterday, posted just hours apart. How's that for irony? We love you, airlines! Wait. Read more


Most online travel companies are attempting to drive bookings online and is trying to push phone bookings? What is the proper balance? A U.K. travel agency is experimenting with an answer.

Travolution Blog: Is hi-tech shop design enough for retail travel agents?: Coop Travel is the latest to unveil its vision of the future with its two concept stores.

The seamless joining together of shops, call-centres and website is the Holy Grail everyone is chasing to make best use of existing shops and their related overheads and the more cost effective online distribution - if you can get consumers to convert. Read more


Travel InsideOut is a Dennis Schaal Blog daily feature. Get a thorough-going look at the day's travel industry top and tangentially interesting stories. Feel free to comment on them below.

Travel InsideOut is Copyright (c) 2009 by Dennis Schaal. All rights reserved.

1 comment:

Travel said...

considering U.S. airlines look into to concentrate every press on emolument from their operations, travel agents are gearing perfecting seeing what one influence calls a "battle royal" thanks to a budding adjudicature by United Airlines (UAUA) to catastrophe along credit-card processing fees to 28 travel agencies. Those costs, which figure to 2% to 3% of the fee of an airline label on average, are currently paid by airlines whereas paradigm of the ticketing working.