Showing posts with label passenger rights. Show all posts
Showing posts with label passenger rights. Show all posts

Tuesday, August 18, 2009

Tuesday's Travel InsideOut

It’s about time someone data-mined and used all of that historical data on flight delays to tip off travelers to expected on-time arrival woes. Without delay, Flightcaster, a start-up which reminds me of another company engaged in data-casting, began informing passengers about airline-delay patterns.

TechCrunch: YC-Funded Flightcaster Tells You When Your Flight Is Delayed Hours Before The Airline Will: Flightcaster taps into a variety of data sources to try to uncover the truth. The service keeps track of FAA alerts, weather, network congestion, historical trends, and other factors, which are all run through an algorithm to provide an estimate of how likely it is that a given flight will be delayed. Read more

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Cendant Travel Distribution Services, an Orbitz Worldwide ancestor, acquired HotelClub and RatesToGo in 2004; Priceline.com purchased Booking.com the same year; Expedia Inc. added Venere to the fold in 2008; and now Travelocity picks up Travelguru as the blueprint for bolstering its hotel inventory in India. Buy and then build is an answer for adding inventory from the fragmented hotel market in parts of Europe and Asia.

Hudson Crossing Travel Industry Insight: Travelocity Gets a Guru: How Will the Gnome Feel?: This morning, Travelocity announced the purchase of Indian portal Travelguru. Interestingly, the press release calls Travelguru "India's leading hotel distribution network" which it may very well be. Adding 4000 hotels, most of which are independent, non chain affiliated properties is a major coup for Travelocity and for Sabre, particularly if they are able to expose this new inventory in the Sabre GDS. Adding hotel inventory in India is, in a word, hard. The extremely limited presence of the large chain hotels makes adding inventory a slow, manual process that requires lots of feet on the street. It appears Travelguru has solved this issue. Read more

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Norm Rose has studied the fast-moving mobile market and believes that travel companies need to think both short-term and long-term when developing mobile strategies for Smartphones. Rose posits that browser-based applications may dominate in the long run, but downloadable apps will probably be the right move over the next 3-5 years.

Travel Technology: Smartphone Market Share Influences Download versus Mobile Web Debate: In a recent article from Media Post a software application developer from Istanbul, Turkey attending a conference in San Jose, California, voiced his opinion that the US does not understand the importance of the Mobile Web. This article reminded me of the panel discussion I moderated at the PhoCusWright @ITB conference in Berlin earlier this year where the subject of downloadable applications was debated against the advantage of the Mobile Web with a panel of European mobile travel experts. Read more

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Airline passengers in Europe have it all over their U.S. counterparts because the European Union has a passenger rights law in place. That type of legislation seems to have been discarded like a piece of lost luggage in the U.S., where airline passengers have very limited protections.

Voice of America News: Avoid Your Own Air Travel Horror Story: Imagine that you’ve made it through airport security and have found your seat aboard a commercial airliner. You sit back and think about the great vacation or business deal at the other end of your flight. Lost luggage and delayed takeoff are probably far from your mind. But unfortunately they are not far from the reality of modern air flight. Read more

Eight airlines, including American Airlines and Southwest, stepped up and agreed to use renewable synthetic diesel fuel to operate their ground-service vehicles at LAX in a bid to reduce their carbon footprints.

Dallas Business Journal: AMR, Southwest sign on for renewable fuel: American Airlines Inc. and Southwest Airlines Co. are two of eight airlines that have agreed to use Rentech Inc.’s renewable synthetic diesel fuel to run the airlines’ ground service equipment operations at Los Angeles International Airport. Read more

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Travel InsideOut is a Dennis Schaal Blog daily feature. Get a thorough-going look at the day's travel industry top and tangentially interesting stories. Feel free to comment on them below.

Travel InsideOut is Copyright (c) 2009 by Dennis Schaal. All rights reserved.

Monday, August 17, 2009

Monday's Travel InsideOut

It’s all in the family at Travelzoo. CEO Holger Bartel announced that the deal-publisher and metasearch company will sell the assets of its money-losing Asia-Pacific division to Ralph Bartel, who controls Travelzoo. So it may be that Ralph and the board decided to sell the division to Ralph, which buffs up Travelzoo stock and takes this money drain off the books of the public company.

e-tid.com: Travelzoo plans Asia Pacific sale:
Deals publisher Travelzoo is to sell its Asia Pacific division to focus on its European, North American and Fly.com operations.

For the twelve months ended 30 June 2009, the Asia Pacific division reported revenues of approximately $1.5m and an operating loss of about $7.8m. Read more

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I think I know why Oyster.com, the website featuring journalists’ hotel reviews, began requiring travelers to post reviews through Facebook Connect while TripAdvisor abstains from such a policy. See if you agree?

Dennis Schaal Blog: Why Facebook Connect Fits Oyster.com Strategy: TripAdvisor lives and dies by its traveler-written hotel reviews and the advertising money it takes in from the ads positioned "around the rails" of those reviews, while Oyster.com's business is based on journalist-written hotel reviews. Read more

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Social justice it ain’t. The better term might be social-networking injustice. That’s what happened apparently when a thief stole a laptop and then boasted about the heist on the victim’s Facebook account. No big travel angle here for me, but lots of travel afficianados are interested in Facebook, Twitter and the gang.

Mashable: Thief Brags About Stealing Laptop on Victim’s Facebook Account: Talk about adding insult to injury: a burglar who has stolen a laptop and other properties from a woman’s house has later logged into the victim’s Facebook account and bragged about the deed, complaining that the TV in the victim’s house wasn’t good enough to steal. Read more

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Apparently a passenger bill of rights law is not a slam dunk for the travel industry so industry groups and pundits will gather in Washington, D.C., Sept. 22 to discuss the issue. Maybe they should meet on a tarmac at Reagan National Airport instead to ensure a proper environment for the discussions? Just sayin'.

Eventbrite: Examining a Market Failure?: On Tuesday, September 22, 2009 consumer groups and travel industry organizations will conduct a Stakeholder Hearing in the Hart Senate Office Building regarding airline passenger rights. The purpose of the hearing is to examine passenger safety-related problems such as extended ground delays. Desired outcomes from the hearing include a better understanding of passenger safety problems; best practices from the EU in the area of passenger rights regulations; and the potential efficacy of proposed Congressional solutions. Experts representing all sides in this debate have been invited to participate in this hearing. Read more

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Stock picker Jack Hough steps away from the pack enamored with online travel stocks, and places Priceline.com among three popular stocks that he believes will disappoint.

SmartMoney: 3 Popular Stocks Priced to Underperform: I like Priceline.com, but no more than I like Expedia (EXPE: 22.12, -0.65, -2.85%), Orbitz 3 Popular Stocks Priced to Underperform (OWW: 4.74, +0.08, +1.71%), Hotwire and the rest.
Read more

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CruiseOne, the cruise agency franchisor, is taking steps to make it easier to attract new franchise owners. It sounds like a nice installment on future agency relationships.

Travel Weekly: Franchise now, pay later, says CruiseOne: CruiseOne, the cruise agency franchisor based in Fort Lauderdale, rolled out a financing plan for prospective franchise owners.

Under the program, new "Level One Franchise Owners" would pay $2,500 toward their initial franchising fee rather than pay the full fee of $9,800 up front, and CruiseOne finances the remaining cost of the franchise. The new franchise owner then pays in 24 monthly installments. Read more

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It looks like the woes of the hotel industry, plus the unattractiveness -- to say the least -- of mortgage-backed securities are a foundation for less development of new hotel projects.

Reuters.com:Data shows US hotel projects fell further in July: NEW YORK, Aug 14 (Reuters) - The number of U.S. hotel projects in development fell 26 percent in July, another illustration of how the financial woes of the industry have curbed growth, Smith Travel Research data showed this week. Read more


Travel InsideOut is a Dennis Schaal Blog daily feature. Get a thorough-going look at the day's travel industry top and tangentially interesting stories. Feel free to comment on them below.

Travel InsideOut is Copyright (c) 2009 by Dennis Schaal. All rights reserved.

Tuesday, August 11, 2009

Tuesday's Travel InsideOut

PhoCusWright analyst Norm Rose takes on Forrester’s Henry Harteveldt and notions that online travel agencies are not performing well. It's great to see some dialogue among competitors.

Travel Technology: Innovation in Online Travel: The general media is a buzz with stories about the lack of innovation of the major OTAs. A recent Forrester Report which shows consumers' frustration with online travel planning and booking is cited. The report stated that many consumers are fed up with the complicated process of planning and booking travel online. Part of this frustration concerns added fees, what we like to label in the travel industry as ancillary revenue. The article points to a resurgence of bookings through traditional travel agents. Read more

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What will Air Canada’s decision to drop its ITA Software-built reservations system project mean to ITA and its customers? And, what’s up with Air Canada making new approaches to the travel agency channel?

Dennis Schaal Blog: ITA Software's Lollipop: ITA Software, the king of online air search and pricing, undoubtedly took a big hit when Air Canada cancelled the bulk of the reservations system that ITA had been working on for four years. Read more

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Perhaps Continental Connection Flight 2816 and its stranding of 48 passengers for hour upon hour at Minneapolis-St. Paul airport last Friday will get a Passenger Bill of Rights bill moving without delay.

PeterGreenberg.com: Express Jet Tarmac Nightmare Prompts Renewed Calls for Passenger Bill of Rights: Passenger rights advocates are renewing their push for legislation to protect fliers from excessive airport delays, after an incident last Friday in which 48 people were stranded on a plane for more than five hours. Read more

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Travel Weekly packages a sector-by-sector analysis of what the Winter might yield.

Travel Weekly: Disappointing summer could make for a very long winter: This is the time of year when many travel companies, particularly airlines, generate their peak revenue. They make hay.

But not this year. Read more

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More bullishness here about Priceline as the online travel company, with its Name Your Own Price business in the U.S. and Booking.com in Europe, beat analysts’ expectations for the 13th consecutive quarter.

Motley Fool: Fly, Priceline. Fly!: You can't keep a good portal down. After priceline.com (Nasdaq: PCLN) delivered another better-than-expected quarterly report yesterday, its stock soared 14% higher on an otherwise down day. Read more

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Some breaking news here about how Orbitz Worldwide is poised to modify its modified retail business model for hotels in certain Asia-Pacific markets.

Dennis Schaal: Where in the World is the Orbitz Hotel Business Model?: Orbitz Worldwide is about to change its hotel business model and go-to branding in Asia-Pacific. Read more

Traffic Jam

The following posts of recent -- and not so recent -- vintage still are ratcheting up this blog’s traffic numbers:

Twitter Travel Search: the Start of Something Big

Google: We Won't Be a Copycat in Travel

Kayak's Hafner Awaits Google Hotels

Travel's Best and Brightest on 'Legacy OTAs' and State of Online Travel 2009

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Travel InsideOut is a Dennis Schaal Blog daily feature. Get a thorough-going look at the day's travel industry top and tangentially interesting stories. Feel free to comment on them below.

Travel InsideOut is Copyright (c) 2009 by Dennis Schaal. All rights reserved.