tag:blogger.com,1999:blog-8307132730056862398.post2972545463639516433..comments2023-06-23T07:45:28.484-04:00Comments on Dennis Schaal Blog: Innkeeper CEO has an In at TripAdvisorDennis Schaalhttp://www.blogger.com/profile/12073829623151186628noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-8307132730056862398.post-73287975057028164182009-09-09T12:51:42.565-04:002009-09-09T12:51:42.565-04:00Thanks, Dennis, for continuing to spread the word ...Thanks, Dennis, for continuing to spread the word about the good work Jay has done with Trip Advisor. There's no substitue for being "part of the conversation," whether it be engaging a goliath like Trip Advisor or using social media with your guests. It's a new world, and everyone has to feel their way in it. The trick it to be willing to extend a hand to touch, not only others, but the very medium itself!Unknownhttps://www.blogger.com/profile/01725841012492431378noreply@blogger.comtag:blogger.com,1999:blog-8307132730056862398.post-39301679240186724142009-09-07T23:08:21.309-04:002009-09-07T23:08:21.309-04:00Sarah: Jay put forth the idea on his blog that if ...Sarah: Jay put forth the idea on his blog that if the complaint is about a phone call or trouble booking the property than the individual's review should only be permitted to cover the reservations process. That sounds reasonable to me. <br /><br />On your other point, TripAdvisor's reviews indeed are for the traveler, but its bread and butter comes from intermediaries and hotels so it is wise for TripAdvisor to listen to hotel owners about issues that pertain to commercial best practices and fairness.Dennis Schaalhttps://www.blogger.com/profile/12073829623151186628noreply@blogger.comtag:blogger.com,1999:blog-8307132730056862398.post-38582951098199355972009-09-07T22:57:46.948-04:002009-09-07T22:57:46.948-04:00Anonymous: TripAdvisor is not about to remove the ...Anonymous: TripAdvisor is not about to remove the advertisements of competing hotels. That is, after all, the heart of TripAdvisor's business. However, Forrester Research's Henry Harteveldt has an interesting idea: Why not institute a system where guests can review your property on your own hotel website? Why cede the review space to TripAdvisor and others? It's an idea worth exploring and I'm sure some hotels somewhere already are doing this.Dennis Schaalhttps://www.blogger.com/profile/12073829623151186628noreply@blogger.comtag:blogger.com,1999:blog-8307132730056862398.post-69835235919426076342009-09-07T17:00:09.434-04:002009-09-07T17:00:09.434-04:00If a complaint is about a phone call, and a guest ...If a complaint is about a phone call, and a guest admits they did not stay at the property, that guest should not be able to review the property and drive it's ranking down. TripAdvisor needs to address that too. I don't want to see complaints that a price was too high, they wouldn't lower their rate/give me a discount, or that they thought someone was rude to them on the phone when they called at 1:00am. I am sure that TA's intent never started out with property owners in mind, and that is fine - it is for the traveler, and TA profit. I am surprised they are listening at all.Sarah, Cannagrammahttps://www.blogger.com/profile/00947911880855614086noreply@blogger.comtag:blogger.com,1999:blog-8307132730056862398.post-25896837516406160692009-09-07T14:41:48.738-04:002009-09-07T14:41:48.738-04:00They should also remove all advertisements of comp...They should also remove all advertisements of competing hotels, including the "Check rates and availability" from a hotel's review page when you land on that page after following the tripadvisor widget on a hotel website. This is because as a hotelier, you already had the visitor on your website. You send them to tropadvisor (widget) as a service to read your reviews, and then you might loose them another booking system where you pay commission (or an other hotel) because of the load of advertisement on Tripadvisor.Anonymousnoreply@blogger.com